What follows
The response, its consistency, recovering pay, and the reaction that costs more than the loss.
Deciding the Range Before the Case
Why the range of outcomes has to be settled before an investigation starts, what belongs in it, and when a case stops being a process at all.
Consistency Between Cases
Why comparable cases get handled differently, how to find out what your own pattern is, and what to do when an earlier case was decided wrongly.
Recovering Pay, and Whether You Can
The two questions that decide whether an overpayment can be recovered, why the amount has to be computed rather than estimated, and how to ask rather than take.
The Response That Costs More Than the Loss
What a time investigation actually costs end to end, why most of it is invisible, and the four questions to ask before escalating.
Telling the Rest of the Team
What can be said about an outcome, why saying nothing is also a message, and how to address a practice without identifying the person who was investigated.
What Goes in the File
The eleven things a time-and-attendance file should contain, what should not be in it, and why these files are the ones most likely to be read by the subject.
When You Got It Wrong
What to do when an investigation turns out to have been built on a clock error or a shared credential, how to put it right properly, and what not to do instead.